How Can They Hope to Compete?

Two weeks ago we went in to the Telkom Mobile shop in Brooklyn Mall to apply for their LTE-A deal on home wifi. We did all the credit check and contracting paperwork, and we're told that the Huawei device was out of stock. The promise was to do the credit check and deliver the device. We received a call a few days later to ask if we would be happy to receive the LTE device instead of the LTE-A device, which was out of stock. We declined, and then I inquired whether the credit check had been completed. They didn't know?! This morning I called to follow up and was told that the process was now that all contracting is handled through the 'back office' (so why have Telkom Mobile shops at all?). I got the voice message at the back office, predictably. How can they compete with providers that do the credit check while you wait, sign you up, and send you on your way with the device WITHIN HOURS. Bottom line? Cancel and go with another network. It's a bit of a joke, really.