How can I pay Telkom if payments get lost in system

My account *** was suspended because they failed to record Septemver October and November 2020 payments.

I sent proof of payment to three different Telkom enail addresses given me by call centre staff. Eventually they investigated the queries giving me ARS 384816 as redmferebce on Monday 15th January received a txt apologizing for the delay in resolving the queries.

On Tuesday 16th January received a attorney request to settle the outstanding amount. How can I pay if payments get lost in the system.