How can a company like this still operate in 2016 ?

<p>We forgot to pay Telkom this month and our line was suspended on Sa****ay. That's all fine because it was our fault, and in my ignorance I thought that we can make a quick EFT payment and all will be working in an hours time. Nope not when you deal with a Dinosaur in 2016. My wife made a payment and contacted Telkom to ask where we can email the proof of payment to ? The answer was that we will have to wait the system will automatically pick up the payment within 48 Hours and there is nothing that they can do on Telkom side. We where busy the weekend so we were prepared to wait. Monday morning came and the Internet was still dead and line still suspended. Phone again and said that we made payment on Sa****ay but service not on yet. The lady then told us that the 48 hours only starts on business hours and that we must wait. I later realized that I'm not getting any phone calls and found out that my Telkom phone was still forwarded to my cell phone and because the service was suspended that doesn't work anymore. Again in my stupidity and ignorance I thought that I could just contact Telkom and ask them to just take off the forwarding to my cell so I can receive calls. After holding on for about an hour I decided that it would probably be quicker to just drive to the Telkom clients center. On my arrival they confirmed that they can't take the suspended flag off and also can't take the forwarding to my cell of because they can't access a suspended service. Now back at home I'm just reflecting on how a company like this can survive in this day and age. ? I guess I must wait for the all mighty company to recognize me the client and maybe if I'm lucky unsespend my line in the next six month's. </p>