How bad is Telkom ??!!

<p>So everyone knows when you call Telkom you wait a minimum of 10 minutes for you call to be answered. We recently moved residence and requested a line relocation, when doing that it request for when you want the line to be deactivated and when you want it reactived. No where in the website does it say YOU TAKE UP TO 21 DAYS !!! And when you call to ask what's happening they tell you the situation is being investigated??!! That doesn't even make sense it's not a crime scene there's nothing to investigate, you guys can check network coeverage with a click of a button. Stop making the people use fancy words that don't make sense. And don't sell false advertising!! You guys think because you guys are the biggest landline service provider you can do what you want. Why not get 3rd party installers, and allow your customers to call like Dstv does ( they are very convenient) </p>