How backward can a company be??

<p>I just app**** and received a new ADSL line and the service was not bad at all at point of sale and by the technicians.</p> <p>Most important was the requirement for a 4mbps line speed!!!</p> <p>Currently I'm getting about 0.1mbps. I live in Durbanville.</p> <p>Just called to log a 'dispute', basically saying that I'm paying for something that Telkom is not delivering on. I was told the following:</p> <p>1- "There might be too many 4mbps users in my area" - nothing they can do. (Is this my problem now??)</p> <p>2- "I should consider upgrading to 10mbps" (At more than double the price and speed that I require)</p> <p>3- " Contractually there is no guarantee that if I sign and pay for 4mbps that I will in fact receive 4mbps" (WHAAAT?)</p> <p>Basically I'm paying for champaign and Telkom reserves the right to supply me with beer and they've told me a number of possible problems to which I must come up with the solution by basically throwing more money at Telkom, still with no 'Guarantee".</p> <p>How pathetic is this attitude??</p> <p> </p> <p>Carl Schlettwein</p> <p>***</p>