How am I paying when i get no support or answers

For over four months now I am unable to get signal in my area and it is now the second call I am logging with Hello peter as when I actually call in the call centre no one can tell me when they will help me but they keep debiting my account. <br> <br> I get responses from the Telkom team on Hello Peter that my query is being attended to but I get no feedback even after calling on numerous occasions. Since this is the only place that I get a response about my query please tell me if I get no service is it ok to stop paying Telkom because at this point I am shocked and appalled that nothing and I mean nothing is being communicated or fixed at all. No manager or team leader is ever available to speak to but I must pay