lS
louisa S

1 reviews | Active since Feb 2013

13 Feb 2018, 09:51

how about checking the facts??

guess what TELKOM our line is still not working - despite posting numerous complaints on every social media platform we have still not had one phone call and now we believe you are doing internal matters with the so called technician that supposedly called us 2 days in a row but yet no one has even called to verify what the facts are? the chat service does not work and the bottom line is our landline has not worked since the 2nd jan and every supposed manager at telkom that was going to call us hasnt - appalling service!!!

0
Replies (2)
Telkom
Telkom's reply13 Mar 2018, 10:17
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply01 Apr 2018, 12:39
Official

Hi, L Sygo.

I'm following up on service ***.

The system shows that fault 56CRZ280118 was closed. Please could you confirm if services are working on your side?

Kind regards
Terrick
Telkom Social Media Team

Best regards,