How about a Little Communication!

We app**** at the beginning of September 2014 to have our telephone line transferred as we were moving house and area. We were given a date of the 18th October 2014 for re-connection. I phoned on the 17th October to ask if all was in order for the next day. I was then told that I would only get my line on the 29th January 2015 as they were replacing cables, I took a deep breath and said OK and had to make alternative plans for internet, which my children need for school work. I then tried to phone on 3 occasions 23rd, 26th and the 27th January 2015 and could not get through, I waited for 20 mins each occasion. I sent my husband in to our local Telkom Store in Claremont on the 27th, where he had to queue for over an hour, to be told that the cables have not been done and it will be maybe February, but probably March before we get a landline. This is totally unacceptable - If in September they had informed us of this problem we would have moaned, but we would have made a plan, but to be given 2 different dates and now a huge put off is not very good for a huge company like Telkom, and I thought they were one of the better run companies!