How a company can take money without delivering a device

Worst experience of my life, I app**** for a P10 lite on the black Friday special. I received a call on the Sunday regarding a call back request and nothing was processed, I then did the order over the phone as the deal was for the whole weekend. Money was taken off my account on the 30th of November. No communication was given since. I have called there call centre numerous times with a wait of at least 30 minutes. I was told on Monday the 4th December i will have the phone by the end of the week, I then called today to follow up as I was supposed to receive confirmation. When i called I was told my phone has not been processed yet, How is that possible if you have taken my money. This is ridiculous i requested to speak to a manager and 2 hours later after they were supposed to call me after their current call. Still nothing. So Telkom basically took my money with no intention of supplying the device... I dont know how they do business but where I come from that is THEFT!!!!!