How 72 hours turned into 24 days and counting

I would like to say how disgusted I am with the service or lack there of from Portia at the Telkom Mobile store at N1 City branch, it really is amazing how 72 hour upgrade notification can turn into 24 days with no communication or notification as to what the progress of the contract is let alone getting through to the stores contact number *** and when you do eventually do get through you're told the only person who can assist is the one who took your details (Portia) what a joke and guess what they not available... So either Telkom has employed the most *********** people they could find who don't know the meaning of customer service or fail to put any sort or management process in place to run there stores !!!!!!