Hours waiting to try cancel telkom line

Item: Telkom
Rating: 2
Author: Craig F

I have spent hours on the phone waiting for someone to answer then when they do answer and you inform them that your want to cancel they ask why and for the phone number and surename then ask if you can wait and spend the next 15 mins hearing them chat in the background about labour and so on.

Helpful (0)

Replies (1)

Telkom's replyOfficial

20 May 2015, 19:25

Hello nomad1985,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM112304.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Telkom's reply20 May 2015, 19:25

Official