Hours spent wasted

I have been having problems with my Telkom accounts since 20 May 2015. I eventually complained here 8 July 2015 and was given a ref number SM124165 but nothing further has happened. I have 2 accounts, 2 ADSL lines and 2 numbers with Telkom and neither have internet connection. Everytime I speak to a consultant at your call centre I am told the issues have either been solved or escalated to the right department. All that actually happens is nothing or more problems are created. The billing is mixed up and confused. I am being charged for a 10mg ADSL line on the one account which is incorrect as the area only has 2mg lines. I am being charged for 50gig data on the other line which is incorrect. AND I don't have internet access on either lines, despite being told by your call centre that I do. I am at work all day and your call centre has limited access in the evening. SHODDY SERVICE ALL ROUND