Hours on the phone and line still not cancelled

I have spend hours on the phone last year already trying to get my account cancelled because i moved and telkom have no facilities in my new area.<br> After receiving a sms with the amount payable i sent countless twitter messages for them to contact me so i can query my account and why its not cancelled yet.<br> <br> Tonight i received yet another sms saying i have to pay even more.<br> This is ridiculous and honestly not how a service provider should handle their business.<br> I will not pay the account until i have spoken to someone in the billing department and who can tell me why that line is still active 3 months after i asked for it to be cancelled.<br> <br> SHOCKING!!!!!