Hour and a half and still holding

For the past three months I have been trying to cancel our DSL service. I managed to do that today and now I have to try and retain my email address as this is for a business. I have been transferred 5 times and have been holding for more than an hour and a half.. Holding as we speak... The last consultant I have spoken to said it won't take more than a hour ???!!! The sad thing is I also have to do this with a residential number... AAARGH... Oh and don't even try doing this online... They simply do not get back to you.. I have been waiting for a month. I can't even go to a Telkom shop.. We don't have one...