YN
Yugen N

1 reviews | Active since Dec 2015

11 Nov 2016, 05:42

Hounded by unwanted calls and threats!!!!!

<p>My name is Yugendren Nadar. I had taken a contract with telkom after experiencing problems with the device i booked it for repairs. It was returned without being repaired. After posting a complaint on the Hellopeter site i received assistance for cancellation. My case number is ********** 6 and the SMI number is 182037. Mrs Khanyisile Maphanga from the head office was handling my case and on the 01-04-2016 i received an email stating my contract will be cancelled. On friday the 4 november 2016 i received a call from telkom stating i owe them an amount of R1324.<br />Then again i received another sms<br />Mr Y Nadar,due to a default of R1324 on telkom acc ********** 51 may be reported to the credit bureaus and adversely affect your credit rating. Call ********** 668</p> <p>I am being harrassed by unwanted calls and a mistake that telkom cannot seem to fix.Is telkom so slow in service that they are taking one whole year to fix THEIR mistake???????I need some assistance urgently or else i will take this problem up with the Customer protection act council. I know my rights and right now they are being infringed!!!!!!</p> <p>I expect a phone asap on this matter asap.</p> <p>Kind regards<br />Mr Y Nadar</p>

0
Replies (9)
YN
Yugen N's update11 Nov 2016, 05:46
Reviewer Update

Call me on my cellphone

YN
Yugen N's update11 Nov 2016, 05:47
Reviewer Update

**********

YN
Yugen N's update11 Nov 2016, 19:08
Reviewer Update

Good day

I await for a call back...

Kind regards

Mr Nadar

Telkom
Telkom's reply13 Nov 2016, 17:53
Official

Good day,

We acknowledge your query & apologize for the inconvenience caused.

We will make sure your case ***3 is attended to by the Billing Department.

Kind regards

William

Telkom Social Media Team

YN
Yugen N's update18 Nov 2016, 06:19
Reviewer Update

Good day

Still no help bad customer service...... Awaiting for feedback.

Kind regards

Mr Nadar

YN
Yugen N's update18 Nov 2016, 06:27
Reviewer Update

Please contact me on this new number ********** as my other number is no longer in use.

Kind regards

YN
Yugen N's update24 Nov 2016, 09:21
Reviewer Update

Hi there still no help. I am blacklisted now because of the ridiculous mistake by Telkom! I cannot take any other account because Telkom blacklisted me by mistake! No one is helping me I except a call from someone by tomorrow latest from someone who is in charge and can help me or any of your regional managers as I am now very frustrated and if no feedback I will be contacting the Debtors Council of south Africa, Customer protection Act and who ever else who will be more efficient to help me.

Kind regards

Mr Nadar

YN
Yugen N's update01 Dec 2016, 12:57
Reviewer Update

Still no reply and no help!

YN
Yugen N's update05 Dec 2016, 08:40
Reviewer Update

Telkom clearly doesn't care about customer service as no one contacted me yet!