Hostmaster at Telkom

My website has been down for over a month, most of our leads are from the website. Been trying to contact the call centre for Internet hosting daily, after hours on the phone one day, I finally come to know that there is no call centre for web hosting, only way to get hold off them is via email,(hostmaster@####) been sending emails for weeks now, finally get a reply after 2 weeks from a Gregory Chetty, I reply whiten 5 minutes, its a week later and still no response from him. I need to know if this can bee fixed or should I move to another service provider as Telkom does not seem to know what they are doing.<br> Reference is [URL Removed] #886443] [URL Removed]