horror customer service

<p>At the end of September no debit order went of and on the 10th of October an unauthorized amount went of my account which did not go threw. They sent me a message that my account will be suspended. I paid the amount on cash. I called them and they agreed receiving the amount and that all is well. On the 18th they debited my account again with the same amount plus my amount due for the 1st November. I reversed the amount asi did pay it and the balance is only due end November. Since then all four my telkom lines has been suspended. On the 1st my debit order did not go off so i paid the amount cash in again. I have called the pathetic callcentre twice every day and all they say is that the problem will be escalated. When asked to speak to a manager they only put me on hold for 30 minutes. I went to the telkom store in canalwalk twice and all they do is call the same pathetic callcentre which will escalate the issue. Today the fifth I called the patetic callcentre again and they said that they will escalate the problem as my account is up to date. When ask when it can be resolved they said maybe in 48 hours. My account is up to date and yet my account is suspended since the 18th of October. I regret every moment that i ever signed up with telkom. Paying two cash payments cause they cant manage proper debit orders and then suspend my account indefinitely saying the matter has been escalated......from the 18th October till today the 5th of November. No that is horror customer service!!!!!!</p>