HORRIFYING SERVICES!!!

I have app**** for a home adsl package online. My 1st order placed by the call centre on 8May2018 was cancelled after deposit was made with no reason & communication. When I called querying my order I was then told and advised to re-order and escalation would be done. When I called querying my second order I was advised there was a back log and I just needed to be patient, however this was not true since when I went into the store I was advised my second order was cancelled the day after it was made!!! An escalation was done on the 09/07/2018 by the lady in store for the 2people who had created my order to call and update me on why my orders have been cancelled, however no one has bothered to contact me!!! order numbers: ********** 95A/ ********** 91 Ref number; ********** / ********** agents: Ballugile Makane / Wendy Mbambo

I request feedback ASAP - this type of service is unacceptable!!!