Horrifying Service at Telkom Mobile- Chatworth

<p>With much dissatisfaction, I would like to advise you to never purchase a mobile from Telkom Mobile- Chatsworth. Aside from the store manager being extremely uninterested and unprofessional in living up to customer service, the store seems to be functioning at a snail’s pace. I purchased a Huawei P8 from the store, on contract, in December. The stores sales consultant constantly contacted me to ensure the contract got approved. Once the contract was approved, the consultant told me that I had to wait for a 1-2 weeks for the mobile as the Huawei P8 was out of stock. The 1-2 weeks turned into precisely 4 weeks. After patiently waiting for the mobile and receiving it, the consultant was unavailable to perform the sim-swop procedure. I was grateful to finally be done with going into the store, until I looked at my statement invoice for the first month. The amount was ridiculously absurd! After reading through the statement I had noticed that I was being credited for 2 mobiles instead of one. I immediately notified the store and they had assured me that the matter will be dealt with. Three months had passed by and I was still being credited for 2 mobiles instead of 1. I went into the store again, I spoke to the consultant who acted baffled about the matter and said she will lodge a case urgently and request an immediate cancellation. She assured me the cancellation would only take 72 hours. The fourth month goes by and I am still being credited for 2 mobiles instead of 1. Frustrated at the level of incompetence from Telkom Mobile- Chatsworth, I decide to carry out my own investigations and contact the Telkom head office who informs me that the fault is on Telkom Mobile- Chatsworth’s side and could not further assist me as the store needed to assist me. After continuously contacting the Telkom Mobile- Chatsworth store for updates and the head office, there has been no assistance at all. The 7th month has gone by and I am still being credited for 2 mobiles.</p> <p> </p>