Horrifying Service

My experience has been horrible and I eventually cancelled all my lines with Telkom an went voip. This being a year, to date I’ve been back an forth regarding one cancellation of a ASDL line that that didn’t cancel which for an entire year if been billed for. I’ve been into the branch 6 times An to date no joy. I’m nownin New Zealand An it’s been horrifying because this is still not sorted, it’s exactly a year this month from canceling an still no response. 12 months of R500 is a lot of money an I have to keep paying because it gets handed over an my credit rating gets affects, I want to know .,, how is this even fare, how can service continue to be this bad. This isn’t right