DM
Darren M

1 reviews | Active since Dec 2014

12 Feb 2016, 10:51

Horrified - No Stock

Hi,<br> <br> I got to gateway and after 45mins finally was seen to only to find our the phone I want is out of stock. (Huawei P8 black, this is advertised on telkom website but they do have stock of any phone except samsung), I asked the consultant to check with store has black in stock, he checked his system and said to me Musgrave is showing stock. My cell phone stopped working so I desperately neededea new phone. I drove to Musgrave only to be told by the sales lady that they have no stock and I specifically asked her for a black/grey P8. After this I asked to speak to the store manager as this was now the SECOND TIME, Umhlanga made me drive to musgrave and they had no stock. Ivan refused to see me but instead asked the sales consultant to tell me he has made a plan and I can collect the phone from Telkom Overport city.I drove to overport city and spoke to the store manager and consultant, the consultant started the paper work, with the letter from my wife only to find they have white. I went back to gateway to speak to the manager but got the consultant to lie that was was not in, other consultants, confrimed she was in her office. I travel the whole of Durban and still no phone

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Replies (1)
Telkom
Telkom's reply12 Feb 2016, 11:00
Official
Hello Darren Moodley,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.