Horrified at telkom level of service

Telkom gateway is the worse tell on branch I've ever been to, not only they could not update my phone for but I had incurr extra charges by taking my phone I I store to be updated, at istore the upfate did not take more than 20minutes but unfortunately I had to pay 200 hundred for that update. I've logged a complaint about not being able to recharge and its been two weeks going for the third week I've had no update with regards to the complaint I logged with them, called the contact centre numerous and they also tell me they do not know what to do with my issue. No sense of first call resolution from their representatives , no empathy, horrible customer service I've received. I have two contracts with telkom but I am not treated as a valued customer. I suspected a ********** activity on my account because the previous bill had extra charges on it, when to telkom gateway to ask for a copy of the contract that has TTC's , the representative that was assisting me could not provide me with one, all of a sudden those charges where no longer on the bill without explanation. I'm frustrated with the ********* behaviour I've had to endure from telkom. Someone anyone lookout.