Horrified

<p>19 days ago I received a contract from Telkom including a Samsung A3 (6)</p> <p> </p> <p>Yesterday morning I woke up to find that my top left hand corner had a purple blotch, this steadily got worse throughout the day, to the point where I am unable to use my phone.</p> <p> </p> <p>I phoned telkom at 09h20 yesterday morning, getting through to a lady by the name of Martha, she works at the centurion centre. Calls from the Benoni branch were being diverted.</p> <p> </p> <p>I explained my situation and asked if a loan phone could be given while mine was in for repairs, I also asked if a replacement phone could be issued due to the phone not even being a month old.</p> <p> </p> <p>Martha said a loan phone could be given but wasn't sure about replacing the phone.</p> <p> </p> <p>I proceeded to ask if I could have a reference number for the call placed and she was unable to give me one.</p> <p> </p> <p>Yesterday afternoon at 16h50 I arrived at the direct Telkom store in Lakeside, being helped by a nice guy named Thulani. To cut a long and tiring story short, I had to speak to the assistant manager. I waited until 18h00 to speak to someone...to top it off when I requested a direct line to the manager, another collegue gave me the general benoni branch landline number. When I explained that I had used this number, this lady became very snotty with me, telling me how she is a permanent employee and that Telkom never gives loan phones, also informing me that if I wouldnt leave she would lock the doors, turn on the alarm and leave me inside the store, how I must phone the number and just leave a message ( all I wanted was to speak to a manager ) She threatened all of this in front of other customers.</p> <p> </p> <p>Telkom I will not be paying for a service that I am not using. This includes the Phone and sim card at the moment. Please provide urgent feedback and a viable solution</p> <p> </p> <p>I am shocked that your employee thinks its ok to threaten a customer and that the fact that she is permanent gives her any right to speak to me that way and to make a decision regarding locking a customer in the store.</p>