Horrific Telkom Experience - Incident Ticket ***4

I am here to express great disappointment and regret for trusting Telkom as my service provider because the level of service that I’ve encountered over the last few weeks has been appalling.

I logged a network connection issue on 25 January 2025 which has not been attended to nor have I received clear and concise feedback. The reference number for my ticket is ***4.

In the interim, I have contacted the call centre numerously and the poor attention to detail of my query and the lack of good customer service were consistently the takeaway of my interactions, instead of my query being tended to.

Many consultants had promised to escalate my matter due to lack of progress as the ticket was beyond the initial turnaround time, however, none of them stuck to their word.

I was advised by Smangaliso Mbhele on 28 January 2025 around 15:00, that his team leader would contact me by 16:00 that same day but once again I was let down.

I called again later on 28 January 2025 where the consultant assured me that I will receive feedback the following day 29 January 2025.

I called again on 29 January 2029, where I spoke to Nontobeko, who spoke to her team leader and was set to escalate the issue as nobody had attended to it but the line was cut during our interaction.

When I called back I spoke to Sihle Mtshali ( who reports to Bella Nardine ). Sihle sang a different tune than her college Nontobeko as she reiterated that the incident was still within turnaround time and she would not proceed to escalate the matter. The number of times in total that I’ve called in is actually ridiculous.

Through all this I was not provided with a single explanation or solution relating to the delay of my query. Every consultant was happy to inform to call the following day instead of taking ownership and finding out how I could be assisted.

It’s been a weeks now and I do not have network connection in my residence yet nobody at Telkom is tending to my query or even providing interim feedback, at the very least.

On the 25th of February, Telkom will have not hassle in debiting my bank account for services not rendered!!!

Truly dissatisfied with this entire situation and I am seeking other options for network service providers after such an ordeal.