Horrific service-unresolved issue D-Link/ADSL! Why am I paying???

<p>I reported my incident to Telkom last week Thursday. The first attempt was to try and resolve the issue online but that was unsuccessful. Then I've had to follow up with them daily for status update. Every time I call I get through to a different consultant, who gives me the same story "your incident is with testing and I'm going to escalate it for you". I've now been told that it has been assigned to a technician who has committed to resolving this by the 9th of June. So it will be more than 2 weeks without the service!This is highly frustrating as I'm paying for a service (D-Link ADSL/Wifi) than I'm not getting! Can Telkom play their part as a service provider and honour the agreement that we entered into??? At this moment I'm already looking to see if I can't knock on the next door as I'm not one to embrace bad service. I will bot be taken for granted as if I'm being done a favour here!!</p> <p>K.D.Moagi</p> <p>Account holder: Mr B Gadinabokao</p>