Horrific Service to Business - Desperate!

<p>We currently only have 1 line working, we have had a fault report which has also been escalated for over 3 weeks. Following up on the fault this morning, only to discover that the technician has closed the fault on the system saying that the line is working!</p> <p>Not only has this line not been working for over 3 weeks, but it's been an ongoing problem for MONTHS.</p> <p>We cannot seem to get a technican to come to site or even speak to one.</p> <p>How on earth do you expect us to conduct business? We are at our wits end and it's useless phoning the call centre - it's like this black hole, your complaint just disappears and NOTHING is resolved.</p> <p>Please can someone advise who to contact to escalate our problem. If I don't come right, I'm cancelling my lines and going with Neotel.</p>