Horrific service received from Telkom staff!

I have been to the Telkom store in Bayside mall twice to resolve the exact same issue, the second time my ticket number was literally skipped and I had to wait an additional 20 minutes to be assisted by the same consultant I was helped by in the morning except this time he had an attitude!

I have spent hours on the phone with Telkom and each time they tell me I have to drive to a store. You would think that setting up call forwarding would be a much easier task for a company that deals solely with phones. It seems like sending you to a store is the only thing the call centre is good for.

I keep getting mixed answers from representatives that I speak to. In the store they are able to assist with setting up the call forwarding and it actually works when tested. However when I call Telkom for assistance (when the forward stops working) they say that call forwarding has not been set up or cannot be setup. How is it that Telkom staff are not on the same page on these issues? I asked and was advised that they are using the same system, so how in the world can one person set it up and another cannot using the exact same system. It's simply an unwillingness to assist!

I'm not sure if Telkom is aware but people don't always have time to drive to the nearest store, especially multiple times in a day or week.

There seems to be a "we couldn't care less" attitude/culture at Telkom, I've dealt with 4 staff members and each of them could benefit from a course in treating clients in a professional manner.

I'm on my way back to Telkom for the 3rd time now, lets see if I have to go through the same cycle again.