Horrific Service provided

Telkom Easy connect service is pathetic.

We logged a call since Thursday 09/03/2023 morning for a connection error which occurred after a storm. I have made numerous attempts with several consultants which has failed dismally to date. Spoke to Samkelisiwe, called in again and spoke to a Caroline who dropped the call on my ear without assistance. We called again and spoke to a Mumsy/Mamsie who corrected the way the call was logged and promised an IT Tech would come out. We followed up again, providing all the information that was required of us to a Kutlwano Morris who promised the Technician would come out on Friday afternoon or on the weekend and it shall be resolved. We have not received any acknowledgement since then and I had to follow up today 13/03/2023. I spoke Mumsy/Mamsie again and she advised the fault had been closed and marked as resolved. when asked who closed it, she advised she cannot see a name. i asked she escalate this as it is dragging and she promised to do so with her Team Leader Mr Ernest Makamba. This is very disappointing especially when the client has to be without connectivity and not get any idea on the progress of a fault. If this is the standard practice, Telkom needs to know that we are unhappy with the shoddy service provided by Easy Connect