Horrific service is truly an understatement

revert fault id 517CRK141017 which has been opened since the 14\10 , there was a so called upgrade in infrastructure in my neighborhood , my neighbors and theirs has been restored what i dont understand is that i am told 1st that the cables were ****** common sense prevails how can i only be effected yet my neighbor up an running , i am then given different stories on a daily basis without a concrete resolution , your staff are *********** and sound like a bunch of parrots reading a script i dont think they tech inclined , my line need to be synchronized which is done by your software department which takes less than a second what i dont get is that you sending tech which deals with hardware to set software which is not avail , if u look on ur systems my username is or IP is not even recognized on the system as well , data was used which is strange as there is no connectivity.. my dsl light is solid so is my wifi only down is the internet which needs to be sync . i have never dealt with a bunch of *********** idiots in my line , another thing the CEO and compliance officer information must be published on the site as per regulation so that internal process can be exhausted before i ref to the Oumbudsman or SA consumer complaints regulator , neither is avail i gather why u have such high volumes u wont keep up with the **** . i expect resolution and a competent person to contact me!!!!!!!! when asked what is you std SLA they have no idea so if you feel to take a month to resolve same than so be it the whole manner in which you deal with your clients is unprofessional and *********