HORRIFIC SERVICE FROM TELKOM

I started my 2nd line fibre line application at the beginning of November and to date the line i have no service on the line as the installer never put in a router and yet im being billed ! I called the 10210 and spent almost 4 hours with EVERY SINGLE department with ZERO resolution . I even walked into the SHOP where i did the application with no one being able to help ! So frustrated that i even want a lay a case of ***** against telkom at this point