HORRIFIC SERVICE FROM TELKOM

To date this was the most horrific service I have ever received.

I recently decided to take up an ADSL contract with Telkom. With the initiation of the contract the billing was done incorrectly on my account. It took me two months to correct this and I was credited to my account. To top it all off, when I queried by incorrect bill, the customer service agent made matters worse and I received an additional bill for Fibre that is not even available in the area that I live. It has now been 3 months that I have been trying to correct the error with no success. Whenever I phone their contact number 10210 I am told that the matter is being dealt with. However, the next day when I call the new agent tells me that the dispute is not resolved. The customer service agents have absolutely no clue what they are doing. I can assure if you had more competition in South Africa, will you have absolutely no customers.

Please call me urgently to resolve this issue.