HORRIFIC SERVICE FROM TELKOM!!!

I reported a fault on our telkom line a week ago 08/01/2015 for repair. On reporting the fault the call centre agent informed me it would be resolved within 48 hours later. <br> NUMEROUS daily calls later <br> with escaltions being logged <br> with promises for supervisors to call me back <br> with call agents telling me agh you know its not going to happen within said timeline <br> with explaining that there are elderly people living in the house with no contact to the outside world in the event of an emergency <br> with being advised that call was allocated to a technician on 11/01/2016 <br> The call remains unresolved and NO ONE is able to give me a time line.<br> WHAT DO WE DO TO GET ANY DEGREE OF SERVICE RESPONSE OR RESOLUTION !!!