Horrific service delivery

Shocking customer service and delivery! I placed an order for a sim data deal 8 weeks ago. The process sat with credit vetting until week 6 or 7 and the agents couldn't explain the reason. For the past 8 weeks, Telkom has never called, smsd or communicated proactively in any way. I have been calling and emailing every few days for the past month, resulting in meaningless escalations between agents and "managers". Today it is apparently sitting with the couriers and should have been delivered last week, then yesterday and now apparently today. Still zero communication from Telkom and the courier company. Still no sim. Still no data. Still waiting. Still frustrated.