Horrific Service: Case No: ***3

It's so appalling at the service you receive from Telkom. How can they best the Service provider when they really suck at their Customer Service.

My mobile no was ported over years ago from MTN over to Telkom. Issue started in Aug this year where I could not receive calls from other Networks. If you had to call me, if would say that my no is not on the MTN Network. I logged a call with Telkom to assist and they didn't get back to me. I eventually contacted my friend at MTN and she they checked and seen that Telkom sent my no back to MTN. I had to get. MTN sim card so that MTN could port my no back to Telkom. I now walk around with 2 mobile phones, as one phone I can make calls and the other phone receive calls. Still no feedback from Telkom.

We then did our Upgrades end of Sep (last mnth). The store gave us new Sim cards. Hubbys phone is all working and to date my New Sim Card has not yet been ACTIVATED! My husband contacted Telkom on the wknd when we got our new devices and they said that it will take 4 to 5 hours. Then we called back on Mon 2/10, they said that it will take 24hrs. He called back in the 3/10 and spoke to Lebo (not sure if the name is correct), she then. Logged a case ********** 3. The agent advised that it will take 72 working hours (that is 9 days)!!! 9 days - Are you F#$king kidding me!

I called on the 5/10 and spoke to Nontembeka, she advised me that there was a GLITCH with the Porting! On the 6th Oct, I called again and spoke to Thanks I, he advised that the Case has been logged and it will take 72hrs and the Case is with Back Office. I called later and spoke to Tumi. She explained to me to insert the New Sim card: Go to 8ta menu, Roaming, select partner. Restart and do the Same, just select Telkom. Restart and it should be working. Guess what, that didn't work! She said that the call is with Team Soc. Still no one contacted me.

I called again and spoke to Esnath (her customer service really sucks), asked to speak to her Team Leader Chris (On the phone with them for 49.05mins). After explaining everything to Chris and then he understood what the issue was, he said that he will escalate the call and will call me back later. That didn't happen.

What really frustrates me, is that when you speak to an agent you have to tell them the issue and they say that they will call you back. But they don't. Then you have to call back again and explain the story to another Agent and they say the same thing, we will escalate and will call you back.

I called again on 10/10and spoke to Makubuke (not sure if Sep correct), he gave me a different story and ****ed the hell out if me. I asked to speak to his Team Leader: Tendani Mthetwa. The call with him was 43.33mins. Tendani advised that the turnaround time for my case logged was the 16th Oct (9th day). Where they would assist with my case logged. Still no luck here.

So, 24th Oct, I spoke to Florence. She tells me that the Case has been assigned. She will add a note for the Agent to contact me asap! So, from the 3/10 to date nothing has been done. Someone from Telkom has contacted my husband over the wknd saying that once our lines were unlocked, both our devices will work.

Yesterday I called and spoke to Lloyd, again escalate the call and add notes to it. I am so shocked at the appalling Service from Telkom. #telkommustfall