AR
Adriaan R

1 reviews | Active since Jun 2009

14 Nov 2016, 15:16

Horrific Service as usual from Telkom

<p>I have logged 6 calls, escalated with reference number and have 2 support cases yet Telkom does not fix my extremely slow to non existent ADSL line and keep on closing the calls without even communicating with me.</p> <p> </p> <p>Tried different adsl accounts, modems, the tech said he replaced the cable, tried different computers, laptops and phones.</p> <p>Can the change the port on the exchange as they keep on closing the calls without fixing the slow speed</p> <p> </p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply15 Nov 2016, 08:03
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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