Horrific service and still no internet

<p>Last month I went to Telkom store and requested an upgrade to uncaped internet. That week I recieved a text saying may case was resolved. I called the call center they advised case is completed and I need to go to the store to finish the upgrade. I go to the store they tell me "no the call center doesn't know anything" and that they now need to run a bank check and was told once that is completed the upgrade will be processed and I do not need to come back to the store.</p> <p> </p> <p>Recieved a text saying that the check was done. My internet didn't work. I called the call center they advised I needed to go back to the store. I go back to the store they set up everything said it should work fine.</p> <p><br />It worked fine for acouple days and then all of a sudden my internet doesn't work. I called the call center they tried trouble shooting and advised someone would call me to further trouble shoot. Telkom called the next day at 11am and wanted to trouble shoot i told them I am at work and asked them to call me back.</p> <p>No call back for 2 days I proceeded to call them they said that on the record of their files i sounded disinterested when they called. (well I am at work and trying to earn a sallary to pay for the service so I can't jump up and down to recieve a call) The call center supervisor was rude and was a stunning example of horrible customer service. He advised someone from the tech department would call me. 2 days later someone called me again while i was at work and said i should take the router into the store. </p> <p> </p> <p>I was away on a business trip for 2 weeks i come back take the router to the store and was told they don't do tech support at the store the call center should have never sent me here. Again proceed to blame the call center and their inadequacies. I asked to speak to a manager and explained to him that he works for telkom regardless of the fact what the call center does it's all the same company and i would expect better service all around.</p> <p> </p> <p>He went into my case in the system and said someone would call me so they can send someone out. Next day someone called to trouble shoot yet again. This time it was a sat i ran through the instructions and the person asked me why it wasn't working. (well obviously if i knew i wouldn't be calling) I asked to speak to her manager. Apprently there is no managment in on Saturdays, she advised someone would be calling me that day. No one did. I asked them to send somone out to fix this, she advised it would take 21 days. 21 days!!!!! that would effectively be 2 months of service I am paying for that i am not getting. </p> <p> </p> <p>At a loss for words!!!!</p>