HORRIFIC SERVICE AND FALSE PROMISES!

I am horrified - non-professionalism and pathetic service.<br> <br> Issue 1<br> My Unlimited contract has been due for an upgrade 2 months now.<br> I walked into the Fourways Crossing Branch 3 weeks ago. Filled the application to upgrade and remain on the Unlimited package that i'm currently on.<br> I opted for the Samsung S6 Edge Plus (Gold in colour).<br> So i waited for the store to call me once they received there stock. They promised - 1 week. Im still waiting, more than 3 weeks later!<br> Since then i have been provided with incorrect and false information.<br> <br> 1st Excuse, they are still awaiting for their stock.<br> 2nd Excuse: Now i have been told by them that Samsung Headoffice Warehouse will not be providing this phone to customers any longer?? Really. You have advertising material on Television, Brochures, Website and you have the demo unit in your store!<br> Fourways crossing pick up your phone! You never answer!<br> Call center tells me to go to the store and call them from there, so that they can chat to the manager because they cannot get hold of the store themselves (Are you kidding me)<br> <br> Issue 2<br> Why am i still being billed R1216 p/m when my current contract is now available at R999p/m??<br> <br> I need answers FAST!