Horrific Service

<p>There was an amount outstanding on my account that my company didn't pay (business contract). When my phone got soft locked I enquired about it and only then it was brought to my attention. I paid the outstanding amount last week Wednesday and sent proof of payment to Telkom. I have sinced gone to two Telkom stores and phoned the Call Centre about 8 times (or even more). I explained my situation to each one that answered. All they did was confirm that my account was paid up to date and they will send an instruction to have the account unlocked (which will happen after 24 hours). It has now been a week and still nothing. Eventually I asked the call centre agent for the manager's name and he refused to give it to me. I left numerous messages for the team leader, Aphiwe, and I'm still waiting for her to phone me. I have never experienced such bad service, ever! I'm very disappointed in Telkom. I should've stayed with MTN if I had known the service was this bad.</p>