Horrific service
<p>I reported our ADSL line (Download speed of 0.06MB upload speed of 0.15MB) on the 15th of November (TELKOM Ref 138CEL151116). Please note that this is a Business ADSL Line. I called again earlier today to escalate the matter as we are not able to do our work, we actually get "timeout" errors due to the linespeed being so slow. At 10:20 this morning a gentleman named Stanford called me from ********** and according to him he reset the port as in his humble opinion the port was faulty and he would monitor it. The line speed improved for about 30 seconds and we were back to square one. I tried calling Stanford on ********** but the phone would ring about 3 times and then give me an engaged signal. I called TELKOM again and escalated the problem again. Stanford called me again at 16:23 to tell me that they would hand the matter over to a technician. Now this leaves me, a former employee of TELKOM with some questions:</p> <p> </p> <p>1. How on earth can TELKOM in their infinite wisdom leave a business without internet service for 2 days?</p> <p>2. Why do I have to complain more than once?</p> <p>3. Why is Stanford's number ( ********** ) not available, or is he too important to be bothered with a paying customer's problem?</p> <p>4. WHEN IS OUR PROBLEM EVENTUALLY GOING TO BE SORTED OUT???</p>
Please allow me to make a correction. The Ref is 138CEK151116.
Please allow me to make a correction. The Ref is 138CEK151116.
Another day gone, and still my problem is not solved! Spoke to 10210 again at 08:30 this morning, more promises were made, and still no resolution.
Another day gone, and still my problem is not solved! Spoke to 10210 again at 08:30 this morning, more promises were made, and still no resolution.
Is actually the best you can come up with? Why not promise to hsve ut sorted out urgently. Your reply is nothing more than the promised that the people ar 10210 gave made. THANK YOU FOR NOTHING!!
Is actually the best you can come up with? Why not promise to hsve ut sorted out urgently. Your reply is nothing more than the promised that the people ar 10210 gave made. THANK YOU FOR NOTHING!!
Day 4 and still we have no resolution to the problem. Called 10210 and spoke to Linda and guess what she said....the same as Moenieb, we have escalated this matter with our technicians for urgency and feedback will be provided. Maybe Hello Peter has to ask itself how serious TELKOM really is?
Day 4 and still we have no resolution to the problem. Called 10210 and spoke to Linda and guess what she said....the same as Moenieb, we have escalated this matter with our technicians for urgency and feedback will be provided. Maybe Hello Peter has to ask itself how serious TELKOM really is?