Horrific service

<p>Our phone line and ADSL line were working intermittently during the first week of October and went completely dead during the week of the 10th of October 2016. I logged a fault on 15 October 2016, a technician came out on 16 October, he said that he couldn’t access the line, as it was in a neighbours property, and would come back. The following week, another technician arrived, said that he would be back to repair the line. On 30 October I receive an sms that says the fault was repaired, the phone lines were still dead, I logged another call, the fault was reopened. The fault was then escalated to “a manager”, whom I am yet to speak to.</p> <p>After logging the call on 30 October, a technician only came out on 10 November.</p> <p>I have called the call centre numerous times, each time I request an escalation I am told that a supervisor will call me back, I am now waiting for 4 supervisors to call me back. Each call centre agent also has a different version of the fault and when it will be repaired. </p> <p>The levels of service I have received are shocking, I have been without phonelines for weeks, and have received no decent feedback from anybody at Telkom.</p>