Horrific service!!
<p>2 March 2016 - i bought a Samsung Galaxy S6 from your East Rand Mall express store. Last month i began experiencing problems, unable to make or received calls, unable to check airtime balance, i kept getting an error message saying "Not registered on network" after dealing with the call centre i go into the store and ask for assistance. After trying a different sim and getting the same results, i was told i need to go book the phone in and send it back to Samsung for an assessment as its a phone error. Thursday (12 May 2016) afternoon i leave work in MIDRAND early to go book my phone in at a Samsung repair store. After wiping my phone and installing new software contemplting that it could have been a bug, i was informed that my phone has been BLACKLISTED from the 19th of April!! Why did the staff at the store not check the status of the phone when i went there the first time?! is that not supposed to be part of their process?! I go back to the Telkom store where calls are made from the store but no one seems to assist, no one knows why the phone is blacklisted or who authorised it, as my phone is only 2 months old and subscription is up to date. No word of procedure i need to follow, who to speak to, what is going to be done, nothing! A mail is sent from the store requesting that the listing be removed but by Friday (13 May 2016), STILL NOTHING! Again Friday afternoon i had to leave work in MIDRAND early and go back to the store to find out what is going on. A call is made and said to switch the phone off for 10 mins and it should be working ... at the time of posting this THERE IS NO CHANGE IN THE STATUS OF MY PHONE! The store manager was not in store at any given time that i went in, she was called for assistance on Friday but the calls were not answered! i was not given any other information on my phone other than it was blacklisted!! No one has contacted me, no one has told me what procedure i need to follow in order to have the listing removed, no one has assisted other than to tell me that the phone has been blacklisted!! I am horrified in the ssevice that i have been receiving from Telkom. How am i going to be compensated for my time taken off work to go in for assistance and nothing was done? Petrol that was used? A phone that was couriered to me to use in the interim? This months subscription that is going to be charged, yet i have been unable to use the phone AT ALL for a month? What is the point in having one of the best phones on the market, yet being unable to use it at all due to a TELKOM error that NO ONE seems to be able to assist me with??!!</p> <p> </p> <p>on Sa****ay ONCE AGAIN, i had to leave my lectures early to make it back to that store and speak to the store manager who says that the response to the email that was sent TO THEIR STOCK MANAGER, says that according to her inventory list, that phone is not black listed and should be working fine. how is it then that the call center is able to confirm that the phone is blacklisted then?! how much more PATHETIC can the service get?! does ones investigation into such a matter stop at the paper trail that you have in front of you? is there no initiative to do further research into an allegation?!</p> <p> </p> <p>i am OBSOLUTELY and whole heartedly disgusted at the fact that Telkom is so insensitive and unwilling to assist in a matter that THEY have caused!! i do not want this phone any longer because as ong as a blacklisting has been atatched to the IMEI number, there will forever be problems with it.</p>
