Horrific service

Almost two weeks ago(Friday 13 June) had an upgrade approved for a handset. Wasn't happy with handset chosen and wanted a different one. Very next day informed (Saturday 14 June) Telkom of not wanting that phone and wanting to change handset. On Monday 16 June called Skynet who delivers their stuff to not bring phone and return to Telkom...all in order and Wednesday 18 June Telkom logged phone as returned.

On Wednesday 18 June started process of upgrading to a different handset. Was told that previous handset approval has to Clearview off system and then institute new request , which I accepted , although it was provisionally approved. Facial recognition on Telkom end wasn't working....up to Friday 20 June Telkom kept on sending links for facial recognition but it wasn't working...up until Monday 23 they kept sending and I kept trying facial recognition but it didn't work.

Eventually got tired, after speaking to many different people I decided to cancel all three contracts I have with Telkom...talked to retentions/cancellations about issues and said I should give them a chance to sort the issue out. Thing is this matter has been escalated and escalated to Management and nothing has changed and I've had no feedback , bar one person who tried once.How much more escalation needs to happen...it's simple , approve or deny the application and stop wasting my time.

It's sad that a customer who has had many contracts over the years with Telkom(and currently has three) has to be treated in this way....have you become too big to care for the customers who contributed towards the growth you've been experiencing ? Or is it that your growth has been so phenomenal that you don't need the loyal customers who took you to where you at now?

Horrified at the moment with the service or lack thereof that I've received.