Horrific service

I paid my telkom account last week tuesday the 26/01/2016 and this was via debit order which was not my fault to begin with because the pervious month the funds was in my account for them to debit for december.I advised them of this and yet they double debit me on the 26/01/2016 which is not a problem the problem is they suspended my services even thou my bill was paid and dealt with. I went into the telkom branch in adderely street cape town cbd the lady in the branch advised me once the payment reflects my line will be reinstated and this can take up to 72hrs very helpful lady and I thanked her and left the store. I called the call centre on friday the 29/01/2016 and this agent i spoke to adv me my line is active and the funds is reflecting on my account and i asked this agent to increase my spending limit to 99rand and this was done i received a text to confirm only to find my services is still SUSPENDED I CALLED BACK AND THE NEXT AGENT ADV ME THE LINE WILL REMAIN SUSPENED AND THIS WILL ONLY BE RESOLVED BY TUESDAY 02/02/2016 AND THIS HAS NOT BEEN DONE AND THIS PERSON HAD THE NERVE TO TELL ME THERE IS NOTHIN THEY CAN DO FOR ME AS A PAYING CUSTOMER DISGUSTING!!