horrific service

I have 2 contracts with telkom, which I was informed they would be billed jointly. Mind you I have never spent so much time on phone with a provider as I have with telkom. My bill hasbeen R216.50 for both contracts combined. To my surprise my bill for thi month has shot up to R859.66. Now iIhave not received a statement from them in over a year. There seems to be no one that can explain how this bill came about. I called on the 31st December & spoke to Ntobeko, he advised me to call after 09:00 as there were no team leaders available. I called after 09:00 I spoke to Nkosikhona who said there were no team leaders still & promised to raise a case & provide me with a case number within 5 minutes. No case number was received. I called again on the 3rd Jan 16 & spoke to Ntombi who gave me a long story about added services. Now I'm so confused! I need this matter resolved asap. I haven't used any data for the month of December who authorised added services on my account? This is a ****** *******... I need a detailed statement explaining this mess please! I've had so many issues with this account that I'm willing to walk away. <br>