HORRIFIC SERVICE!!!!

We had a new ADSL line installed in about mid-March. The day the technician came, it started to rain while he was here. He did not run the ADSL cable outside nor did he enter the Telkom username and password. He said that when it stopped raining he would come back to complete the installation- we're still waiting!!! My husband and I spent hours on the phone with Telkom that day because of him not entering the Telkom username and password. The next day I called 10210 because the previous day I was told by one of the agents on the 10213 number to do that. I was sent from pillar to post until I eventually insisted on the 10213 number that I wanted to speak to a manager. The technician had marked the installation as complete. The more I explained to the agent that it was incomplete and furnished the reasons why some people don't understand logic!!! I eventually got through to a supervisor and she gave me a ticket number and said that it would be sorted out in 24-48 hours. That was Wednesday 27th March! On the 1st of April, I sent a message on Facebook messenger to Telkom. I received a reply on the 5th April to say that when testing the line it was stable!!! The Adsl installation affected our phone line, which I told the agents because the phone line was crackling, the ADSL is unstable and intermittent!!! It is shocking that in 2019 Telkom is still so unprofessional, there is no accountability towards the agents, technicians or other staff. The ticket number that the supervisor gave me was for a Telkom mobile installation in 2018!!!!!!!!!!