Horrific Service

I have been with Telkom for a while now and have the uncapped WIFI line . Like any service its had its ups and downs , but this for me is the worst .... There was an issue with the server during Feb & March and was assured they will send someone to fix it . Until today the line has never being fixed. Three weeks ago I went to the store at the Glen and a lady helped me , she put me through to someone in billing . I was told that there is outstanding amounts on the account however why should I pay for something that has been out since Feb /March . The gentleman I spoke to said he will put a dispute on the account and someone was going to call me . Since then I have heard nothing . Someone needs to call me asap as this needs to be sorted out .