MK
Megan K

1 reviews | Active since Dec 2015

06 Jan 2020, 11:21

HORRIFIC SERVICE

I regret being a telkom customer, timeless I had issues with the services. I decided to use their online service and a make a payment which before my debit date. When I made the online payment I got a online invoice which which was different from the amount i normally pay I then called and was advised it is ok for me to pay that amount I then paid the online invoice. A few days later i went on my app only to find out the online invoice was false, I then paid the difference and called the call center they advised me it will take sometime to reflect and that with online it immediately will I explained to them the reason why I am paying sooner then my debit date is because I am going on holiday and do not want to keep the money pending in my account Today I get a invoice with charges as they debit my account and their was a rejection fee. I paid them before the debit date which also reflected and because of their weak service they charging me rejection fees For the past year I have been with Telkom I regret being a telkom customer and will not recommend anyone to Telkom When I call center all they can say is sorry we need to investigate really they debit my account three times and when I advise them I will reverse my money back. They advise me I cannot, Though the contract are avoidable I will not advise anyone to join Telkom. Their service is horrific!!!!!!

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