Horrific Service

<p>I app**** for a contract upgrade online and within a day or two, an agent called me back and the application was finalized. I received the upgraded device on the 23rd June and it was supposedly activated the 27th June 2017 by Kelebogile Ma***o, and the order number: ********** 54A.</p> <p> </p> <p>To my suprise, the sim card was still not activated. On the 4th July 2017, i called again to make a follow up and Thembi Hintsho told me an incident no: ********** was created on the 29th June 2017 at 09:07AM. </p> <p> </p> <p>On the 11th July 2017, at 09:56AM i called again to make a follow up. Zodumo Gontshie assisted me that day. She told me the matter had been escalated on the 7th July 2017. I have since been told i will recieve a call to update me on the progress made.</p> <p> </p> <p>I have spent my time and money to make these follow ups and each call made avarages 45mins or more and this has been a very costly exercices. Why must i spend more money to get a service for Telkom Mobile? This month end, you guys will debit your money from my account for a service i never had the previlage to use? How is that fair?</p> <p> </p> <p>When will i get helped and at what cost on my side? This is very poor. I have been reduced to keeping notes for every call i log so as to have proof. This is very bad, i wish i could have a way to cancel your services and look for help from another service provider.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p> </p>