HORRIFIC experience with Telkom 29Jan2019.

On the 6th of November 2018 a wireless telephone was delivered to my Dad who is a pensioner, who is 82years old. The screen was not working; we took the instrument in to the Telkom branch in Chatsworth and was told to call the customer service centre 10210. I have called them 10 times to date. I’m always given the same response “the complaint will be escalated and somebody will contact me within 24-48 hours and a new instrument will be sent within 7-14 working days. It is now 50 working days since the first complaint. I called in again today and was old by a senior consultant that i must wait until the consumer home delivery department contacts me, she also confirmed that there is no way of her knowing how many times I have called to enquire about the delivery of a replacement instrument. What kind of system do they have there? They don’t have a tracking of the queries that are received? It’s a shame as the consultants welcome greeting is "CONNECTING YOU TO A BETTER LIFE" WHAT A JOKE!! You spend approximately 30 minutes each time you call in to explain the situation all over again to whoever answers the call!!!!! Calculate 10 calls at +/- 30minutes each time, seems like Telkom is ripping people off with their POOR PATETHIC service. It would be too much to expect a reply to this review as I was told 7 times already that somebody will call me. Disgusted with Telkom