HORRIFIC EXPERIENCE EVERY TIME I CALL THE CALL CENTER.

Don't know where to even start, the horrible service that i have been recieving from telkomobile, is shocking to say the least. on the 3rd of October 2018 at around 8.30 in the morning i spoke to a clueless consultant forgot her name but her surname is Radebe and her supervisor is Musa Sikhakhane, in regards to my account. Firstly she didn't know how to explain the FT 's to me and after 30 minutes on the call she ended up saying that she is contradicting herself. i asked her to escalate my query to her supervisor and i will be waiting for her call to explain what was happening to my account by the end of business. today its the 05th of October and they haven't bothered to call me back. I don't know if this is the kind of services you offer to all your clients or is it because i'm an African woman.